Visual Automation

WhatsApp Chatbot: Guide customers with flows your team can see and improve

Design keyword and event-driven conversations, collect structured answers, call approved integrations, route to people, and continue follow-up through managed Bot Sequences.

  • Visual flow builder
  • Inputs, conditions, webhooks, and actions
  • Human handoff and follow-up sequences
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WAPI visual chatbot flow for an ecommerce customer journey

01 / WhatsApp Chatbot

Build the journey from real conversation steps

Use messages, buttons, lists, input capture, conditions, delays, contact updates, tags, Google Sheets, and approved webhooks to create a flow that remains understandable after it goes live.

  • Keyword and event triggers
  • Guided customer input
  • Simulator, import, and export controls

02 / WhatsApp Chatbot

Continue the right follow-up with Bot Sequences

Enroll eligible contacts into ordered follow-up steps, use deliberate delays, monitor subscriptions, and pause, resume, retry, or reschedule work when state and permission allow. Worker health remains visible because delayed steps cannot run safely without it.

  • Ordered follow-up steps and delays
  • Subscription and progress visibility
  • Pause, resume, retry, and reschedule operations
WAPI Bot Sequences workspace with follow-up worker status

03 / WhatsApp Chatbot

Hand control to people when automation should stop

Fallback, assignment, no-match behavior, AI governance, and operator handoff keep the chatbot from pretending it can resolve every request.

  • Fallback assignment
  • Offline and invalid-message behavior
  • Governed AI and human escalation
WAPI shared inbox used for chatbot human handoff

Frequently Asked Questions

WhatsApp Chatbot questions

Is the WhatsApp chatbot a visual flow builder?
Yes. WAPIServer provides visual workflow building for replies, conditions, data collection, routing, delays, and connected actions available to the selected plan.
Can a team take over from the chatbot?
Yes. A configured workflow can hand the conversation to an agent so automation does not trap customers in a bot-only path.
Does the chatbot ignore WhatsApp template and consent rules?
No. WhatsApp Business Platform policies, approved templates, consent, and the customer-service window still apply.

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Test the complete platform for 15 days on the current highest plan.

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