Team Conversations
Give every conversation a clear owner and next action
Bring customer messages, assignments, internal notes, tags, files, and related business actions into one shared operator workspace.
- Assignment and ownership
- Internal notes and context
- Templates, files, calls, and linked actions
01 / Shared Inbox
Keep the team aligned inside the conversation
Operators can review customer context, assign ownership, add private notes, use approved replies, and move between related records without reconstructing the conversation elsewhere.
- Agent and team assignment
- Search, filters, tags, and follow-up
- Customer and transaction context
02 / Shared Inbox
Protect response quality as volume grows
Permission boundaries, status filters, response expectations, and audit-friendly actions help supervisors keep work visible while agents focus on the conversations they are allowed to handle.
- Role-aware actions
- Conversation states and SLA visibility
- Human handoff from automation
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