Governed Assistance
AI Agent: Add AI assistance without removing approval and accountability
Help teams answer product questions and execute explicitly approved workflows through permission gates, previews, confirmations, receipts, audit history, and rollback contracts.
- Permission-gated access
- Preview and confirmation
- Receipts, audit history, and undo contracts
01 / AI Agent
Ground answers in maintained WAPI knowledge
The assistant uses approved Help and product knowledge so operators can understand modules, settings, and workflows without exposing code, queries, private logs, or developer internals.
- Help-grounded answers
- Language-aware responses
- Protected internal knowledge
02 / AI Agent
Keep actions inside approved service contracts
Executable steps require backend permission checks, validation, preview, explicit confirmation, idempotency, receipts, progress, and result verification.
- No raw SQL or permission bypass
- Risk-aware action gates
- Auditable outcomes and approved undo
Frequently Asked Questions
AI Agent questions
Can the WhatsApp AI agent answer from business information?
The AI assistant can use approved knowledge and configured tools to answer common questions and support workflows. Its available actions depend on permissions, governance settings, and the selected plan.
Can AI actions run without controls?
No. WAPIServer is designed with permissions, policy checks, audit history, fallback behavior, and human handoff around supported AI-assisted actions.
Can the AI agent replace every human support task?
No. It is best used for repeatable questions, qualification, context collection, and approved actions, with human escalation for exceptions and sensitive decisions.
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