WAPI for Support
Resolve requests with shared context and a clear handoff path
Combine AI-assisted intake, chatbot triage, shared inbox ownership, protected customer context, approved response tools, and human escalation in one accountable support journey.
- Always-available structured intake
- Shared ownership and protected context
- Governed AI assistance and human escalation
01 / WAPI for Support
Route routine questions before they become a queue
Use configured intent, chatbot, form, and Flow steps to collect the issue and direct it to the right answer or team, without presenting automation as a substitute for accountable support.
- Intent-aware entry paths
- Structured issue collection
- Escalation for unresolved requests
02 / WAPI for Support
Work together in one assigned inbox
Keep incoming conversations visible to the authorized team, assign an owner, add internal notes and tags, and review the customer history before replying.
- Conversation assignment
- Internal collaboration context
- Clear owner and status visibility
03 / WAPI for Support
Answer common requests with configured context
Use approved replies and business knowledge to handle repeat questions consistently, while sending account-specific or sensitive requests to an authorized operator.
- Reusable support answers
- Context-aware assistance
- Protected request boundaries
04 / WAPI for Support
Manage chatbot behavior as an operational tool
Build and review chatbot paths, trigger conditions, handoff points, and Bot Sequences so routine support remains predictable and maintainable.
- Chatbot path management
- Bot Sequence follow-up
- Visible human handoff points
05 / WAPI for Support
Improve draft clarity without removing review
Use governed AI assistance to draft or refine a response, then let the authorized agent review the customer context and approve what is actually sent.
- Tone and clarity assistance
- Agent review before send
- AI governance and audit boundaries
06 / WAPI for Support
Guide onboarding and complex requests step by step
Use a structured question journey to collect the product, environment, stage, and desired outcome before handing the request to the appropriate support path.
- Guided onboarding questions
- Relevant context before assignment
- Public contact and subscriber ticket separation
Start with WAPI