Omnichannel Inbox
Bring WhatsApp and connected conversations into one shared workspace with assignment, context, internal notes, and quick operator actions.
Features
Everything your team needs to run WhatsApp operations privately
Explore verified modules for inbox, contacts, templates, forms, campaigns, chatbots, catalog, appointments, integrations, AI controls, and administration.
Platform Modules
Manage Contacts
Store customer profiles, categories, custom fields, imports, and engagement context in one operational contact layer.
Templates and Flows
Manage WhatsApp templates and flow-based customer journeys before using them in campaigns or automation.
WhatsApp Flow Forms
Build structured WhatsApp Flow screens for data capture, guided requests, reports, media handling, and business actions.
Form Builder
Create public forms for leads, service requests, surveys, submissions, contact mapping, and follow-up workflows.
Chatbot Manager
Automate FAQs, qualification, routing, and follow-up while keeping human escalation available when needed.
Bot Sequences
Run sequenced message journeys for onboarding, reminders, nurturing, and re-engagement.
WhatsApp Campaigns
Send template-based campaigns with scheduling, manual recipients, categories, audience rules, recipient limits, and reports.
Email Campaigns
Manage email templates, SMTP profiles, batches, delivery execution, verification, and logs alongside WhatsApp workflows.
Audience Rules
Define reusable targeting logic for smarter campaign selection and automated follow-up.
Click to WhatsApp Ads
Connect Meta ad-driven conversations with routing rules, lead attribution, conversions, and exportable reporting.
Business Pipeline
Track chat-driven leads through stages, owners, follow-ups, and lifecycle progress.
Catalog
Sync catalogs, manage product conversations, track orders, and support checkout/payment flows where configured.
Commerce Automation
Connect catalog, order, checkout, and follow-up behavior into configured commerce journey automation.
Appointments
Manage services, booking requests, reminders, payment status, public availability, and appointment workflows.
Reports and Analytics
Monitor campaign delivery, conversation activity, lifecycle revenue, exports, and operational performance.
Delivery Intelligence
Track message outcomes, failure trends, and send-path health across communication modules.
API Integration and Webhooks
Use API keys, webhooks, triggers, Meta webhook handling, and public API routes to connect external systems.
Integration Marketplace
Configure connector packages, external accounts, sync jobs, and integration monitoring from one admin area.
Internal AI Assistant
Help users understand modules, settings, workflows, and approved actions from inside the dashboard.
AI Governance
Control AI replies, approval queues, policy rules, blocked content, audit exports, and safer automation behavior.
WhatsApp Calling
Use WhatsApp calling workflows where supported by the configured WhatsApp Business API and Meta setup.
Voice and Multilingual Tools
Support voice note handling, translation workflows, and multilingual conversations where configured.
Automation Plugins
Launch ready workflow plugins such as Clinic Booking, Web Services Support, and Restaurant Orders, with more plugins coming soon.
No-Code Capture and Automation
Forms, WhatsApp Flows, chatbots, and plugins work together
Build structured intake, guide customers through WhatsApp Flow screens, trigger business actions, and launch ready workflow plugins without custom development for every process.
Omnichannel Inbox
Manage every customer conversation from one shared workspace
Use the inbox to assign conversations, review context, add internal notes, manage follow-ups, and keep WhatsApp, connected channels, templates, tags, and customer actions in one operator view.
Clinic Booking
Booking workflows, templates, managed flows, reports, smart inbox, and public booking routes.
Web Services Support
Service request intake, ticket handling, templates, managed flows, reports, and public support routes.
Restaurant Orders
Order workflows, roles, order handling, templates, managed flows, reports, and public order routes.
More Plugins Coming Soon
Roadmap plugin expansion without claiming unbuilt workflow packs as currently available.
Private Operations and Governance
Control the admin layer behind every customer workflow
Roles, compliance, audit logs, enterprise security, AI governance, and app updates give owners the controls needed to run team messaging with accountability.
Integrations and Reporting
Connect systems, monitor delivery, and measure outcomes
API keys, webhooks, triggers, marketplace integrations, delivery intelligence, campaign analytics, and reporting exports keep operations connected and measurable.
Administration Modules
Agents and Roles
Manage users, roles, permissions, and access boundaries for every operational team.
Settings
Configure branding, Meta connection, channels, media policy, AI assistant, canned messages, language tools, and calling settings.
Compliance
Apply keyword controls, marketing safeguards, opt-in discipline, and policy rules for safer communication.
Audit Log
Track important admin actions, setting changes, and operational events in searchable history.
Delivery Intelligence
Monitor delivery health, failures, and performance trends across message sending paths.
Business Pipeline
Configure and monitor lead lifecycle movement, sales stages, and pipeline activity.
Audience Rules
Build targeting logic for campaigns, follow-ups, and automation from reusable admin rules.
Notification Center
Surface alerts for delivery issues, automation failures, SLA events, and operational updates.
CSAT and Feedback
Collect and review customer satisfaction signals after support, service, or campaign interactions.
Inbox SLA and Ticketing
Define response expectations, ticket-like workflows, and overdue conversation visibility.
Integration Marketplace
Manage integration availability, connector status, and external workflow configuration.
Enterprise Security
Strengthen admin access with session governance, security controls, and stricter account protection.
AI Governance
Set rules for AI behavior, approvals, blocks, diagnostics, action history, and safer rollback behavior.
App Updates
Manage platform update visibility, maintenance mode, version checks, and controlled update execution.
Omnichannel Control
Configure connected channels and cross-channel inbox behavior from the admin layer.
Cron Worker Hub
Monitor scheduled background work for campaigns, reminders, sync jobs, polling, and automation.
Get Started
Start with verified modules and scale your rollout carefully
WAPIServer gives teams inbox, campaigns, forms, automation, plugins, AI controls, and admin governance without moving runtime ownership into a shared SaaS layer.