Connected Channels

Coordinate supported channels without fragmenting the team

Configure connected channel accounts and bring supported customer conversations into a shared inbox with consistent ownership and operational context.

Connected account setup
Shared operator workflow
Channel-aware routing and context

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WAPI omnichannel account and inbox setup

01 / Omnichannel Inbox

Connect only the channels you operate

Administrators configure available accounts and channel behavior explicitly; the public page must not imply a channel is available until its connector is configured and supported.

Account-level configuration
Connection status visibility
Channel-specific boundaries

02 / Omnichannel Inbox

Give operators one predictable workflow

Supported conversations use the same core assignment, notes, tags, search, and customer-context patterns wherever the channel contract allows.

Consistent ownership
Unified customer context
Channel-aware actions

WAPI shared operator inbox for connected conversations

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Your customers are already messaging. Give your team a better way to respond.

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