Industry - Ecommerce
Connect product discovery to order and follow-up operations
Combine WhatsApp Catalog, Online Store, commerce automation, customer accounts, orders, payments, invoices, email, campaigns, chatbot journeys, and integrations.
- Catalog and mobile storefront
- Orders, payments, invoices, and fulfillment
- Lifecycle marketing and automation
01 / Ecommerce
Bring collection and catalog discovery into the conversation
Present configured products through WhatsApp Catalog or the mobile-first Online Store, preserve the customer’s selection, and continue into the supported cart or operator path.
- Catalog and Online Store discovery
- Product and customer context
- Cart, checkout, or operator continuation
02 / Ecommerce
Keep the customer informed after an order is created
Use supported order events and approved messages for confirmation, payment, fulfillment, and delivery updates, then retain the linked invoice and conversation context.
- Order and payment status
- Fulfillment and delivery updates
- Invoice and conversation linkage
Start with WAPI